Terms of Service

Alignment Recognition Report — NZD $49

The Alignment Recognition Report is a personalised written report based on the information and reflection answers you provide. It does not include an appointment.

Your report will be delivered within 3 business days after your completed information and payment are received.

Alignment Guidance Report — NZD $49

The Alignment Guidance Report is a personalised written report focused on the topic or questions you select. A completed and released Alignment Recognition Report under the same email address is required before you can order Alignment Guidance.

Your report will be delivered within 3 business days after your completed information and payment are received.

Personal Alignment Session — NZD $149

The Personal Alignment Session is a 60-minute one-to-one session held either through Microsoft Teams or at Aimee's Hamilton space. A completed and released Alignment Recognition Report under the same email address is required before you can book.

Transcription is mandatory for this service. You must expressly consent to transcription before booking. The transcript supports the conversation, allows Aimee to remain present with you, and is used for post-session review, pattern recognition and preparation of your Reflection Report.

Your post-session Reflection Report will be delivered within 3 business days after your session.

Aligned Energy Sessions

Aligned Energy Balance (30 minutes) and Aligned Energy Integration (90 minutes) are complementary energy sessions, grounded in Usui Reiki and held in person at Aimee's space in Hamilton. They can be booked online by anyone aged 18 or over.

Alignment Recognition Reports, Alignment Guidance Reports and Reflection Reports are prepared through The Alignment Collective's practitioner-led report process and are reviewed and released by Aimee before delivery.

When your report is ready, Aimee uploads it and manually releases it through the website. You will receive an email containing a secure link to the latest released report for your order. The link is checked before temporary access to the file is provided. Reports are not sent as email attachments.

You are responsible for keeping your report link private. If you believe it has been shared or accessed without your permission, please contact Aimee.

The three-business-day delivery periods are measured in New Zealand business days and begin only when the information needed for the report and payment have been received. For a Reflection Report, the period begins after the Personal Alignment Session has taken place.

All stated prices are in New Zealand dollars.

Payments are processed through Stripe. Your order or booking is confirmed only after payment has been completed in full, or a valid promotion code has reduced the amount due to zero, and you have received confirmation.

Promotion codes are entered at checkout. They may have an expiry date, usage limit or other conditions, and cannot be applied retrospectively after an order or booking has been completed.

A payment appearing as successful in Stripe does not by itself change the service details you selected. If the website does not show confirmation after payment, please do not make a second payment; contact Aimee at hello@thealignmentcollective.net.

Alignment Guidance and the Personal Alignment Session each require a completed and released Alignment Recognition Report associated with the same email address. If that prerequisite cannot be verified, the later service cannot be purchased or booked through the website.

You agree to provide complete and accurate information, including your email address and any birth details required for the service. The Alignment Collective is not responsible for an inaccurate result, delay or inability to provide a service caused by materially incomplete or inaccurate information supplied by you.

Appointments must be booked at least 48 hours in advance and may be booked up to one month ahead.

The times shown are calculated using The Alignment Collective's availability rules, existing bookings and temporary booking holds, together with Aimee's Microsoft 365 and Outlook calendar availability. Reasonable steps are taken to keep availability current, but a displayed time is not guaranteed until the booking has been rechecked, payment has been completed or the balance validly reduced to zero, and confirmation has been issued.

Where applicable, a confirmed booking is added to Aimee's Microsoft 365 calendar and a calendar invitation is sent separately. Microsoft Teams appointments include a Teams meeting link.

For a booking at Aimee's Hamilton space, the exact address is released only after the paid booking is confirmed. It may be provided on the confirmation screen, by email and in the calendar invitation. Please keep the address private and do not share it publicly.

You may ask about a time outside the listed availability. An enquiry or requested time is not a confirmed booking unless Aimee confirms it and any required payment is completed.

You may cancel or reschedule an appointment with at least 24 hours' notice. You may choose a full refund or a new available time.

If less than 24 hours' notice is given, the appointment fee is non-refundable because that time has been reserved for you. Aimee may consider exceptional circumstances at her discretion, without creating an obligation to do so in every case.

If Aimee needs to cancel or reschedule your appointment, you will be offered a new available time or a full refund, whichever you prefer.

Any refund will be returned through the available payment method where practicable. A zero-balance booking created with a promotion code has no paid amount to refund.

Nothing in this section limits any right or remedy that cannot lawfully be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

The Alignment Recognition Report and Alignment Guidance Report are personalised digital services. Preparation may begin once your completed information and payment are received. A change-of-mind refund will not generally be available after preparation has begun.

A Reflection Report forms part of the Personal Alignment Session service and is prepared after the session. The cancellation terms for the booked session apply before the appointment takes place.

If a service is not supplied with reasonable care and skill, does not match its description, or another issue arises for which New Zealand consumer law provides a remedy, please contact Aimee. Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by these terms.

You agree to:

• Provide accurate and complete information, including birth details where required.
• Use an email address you can access and check service emails, secure report links, access codes and calendar invitations carefully.
• Keep private access codes, temporary access and report links confidential.
• Join a Microsoft Teams session from a private and safe place where you can speak freely.
• Arrange a suitable device, internet connection and quiet environment for a Microsoft Teams session.
• Arrive at Aimee's Hamilton space at the confirmed time and follow any reasonable access or safety instructions provided with the booking.
• Treat Aimee with respect. A session may be ended if conduct is abusive, threatening or unsafe.
• Use the services only if you are aged 18 or over.

The Alignment Collective provides reflective personal-development and complementary wellbeing services. These services are not medical, psychological, psychiatric, legal or financial advice. They do not diagnose, treat or cure any condition, and no particular result or outcome is promised.

The services are not a substitute for care from an appropriately qualified professional. Please continue any care you receive from registered health professionals. If you need urgent support, contact your doctor or emergency services, or call or text 1737 in New Zealand.

All services offered by The Alignment Collective, including Reiki and energy sessions, muscle testing, and Human Design-informed reports and sessions, are complementary wellbeing services. They are not medical, psychological, counselling or other regulated healthcare services. Please keep seeing your doctor or other health professionals, and don't stop or change any treatment because of a session. Where something is outside the scope of this work, Aimee may suggest an appropriate professional, and may decline, pause or reschedule a session.

You remain responsible for your own decisions, actions and wellbeing. Nothing in this disclaimer excludes responsibilities or rights that cannot lawfully be excluded.

When you book, you choose hands-on Reiki (light, non-intrusive touch over clothing) or hands-off Reiki. Nothing is chosen for you in advance. At the start of each session, Aimee will talk this through with you and confirm your consent out loud. You stay fully clothed throughout. You may change your choice, pause, or end the session at any time, without giving a reason. Aimee may also pause or end a session if continuing does not seem appropriate.

If you are pregnant, have a health condition, or are in a vulnerable situation, you are welcome to let Aimee know anything relevant beforehand so the session can be adapted or rescheduled. If there is a serious concern for someone's safety, Aimee may contact emergency services.

Your Alignment Recognition Report, Alignment Guidance Report and Reflection Report are prepared for your personal use. You may keep and use your own report, but you must not resell it, publish it as your own work or use it commercially without Aimee's written permission.

The Alignment Method, website content, service materials, wording, frameworks and other original materials remain the intellectual property of Aimee Waterhouse unless stated otherwise. You must not copy, adapt, redistribute, teach, publish or sell those materials without written permission, except as allowed by New Zealand law.

The Privacy Policy explains how personal information is collected, used, stored and disclosed, including information used for payments, transcription, reports, private access, bookings, Microsoft 365 and specialist chart reference data.

By using the website or purchasing a service, you acknowledge that you have had the opportunity to read the Privacy Policy.

If you are unhappy with a service or believe something has gone wrong, please contact Aimee at hello@thealignmentcollective.netso the concern can be considered and, where appropriate, put right.

These terms are governed by New Zealand law. Nothing in them limits rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law where those rights cannot be excluded.

These terms may be updated from time to time to reflect changes to the services, systems or law. The terms that apply to an order or booking are the version available when that order or booking is completed, unless a change is required by law or you agree otherwise.